Recent Changes to Group Dunning Notifications

December 18, 2006

We would like to inform you of a recent enhancement to the billing process that allows us to more effectively communicate past-due payments to our customers.   

We are now including dunning notifications within group invoices. Previously, groups would receive a dunning letter separate from their monthly invoice. By combining the dunning letter with the invoice, groups will receive at one time all the payment information they need to bring their account up to date.

The dunning notification included with the invoice provides detailed instructions that group administrators can follow to ensure that their coverage continues without interruption. The group administrator only needs to detach the invoice and return it with payment. This new process eliminates any confusion over the amount due.

Click here to view a sample of the new combined dunning notification/invoice.

The change to the way we communicate dunning notifications does not affect the dunning cycle and process. Groups will continue to have a 30-day grace period. Unless special arrangements are made, group customers that have not paid their premium after 30 days will be subject to cancellation.

We will continue to send a termination letter to groups that are cancelled due to non payment of their premium.

If you have any questions regarding our dunning cycle and process, please contact your IBC account executive.

Thank you.

Independence Blue Cross offers products directly, through its subsidiaries Keystone Health Plan East and QCC Insurance Company, and with Highmark Blue Shield. Independent Licensees of the Blue Cross and Blue Shield Association.