Member Frequently Asked Questions

Member Frequently Asked Questions

Billing & Payment

Benefits

Client Extranet & Employer Administration

How am I billed for my coverage?
FBP bills you approximately 35 days prior to the billing period. For example, on August 25 we will bill you for October's billing period.

I have a question about my bill, where can I get the answers?
You may contact our Client Services Department between the hours of 8:30am and 5:00pm, Monday thru Friday toll-free at (866) 851-8622.

I just added/termed an employee, when will this show on my bill?
Any changes to your account between your last bill and the upcoming bill will appear on your next billing roster.

Why doesn't my last payment reflect on my bill?
If your payment is received after the new invoice date, the previous amount due will be listed on your bill. You may contact our Client Services Department from 8:30am to 5:00pm, Monday thru Friday, toll free at (866) 851-8622 to verify that we have received payment and to confirm your current balance. In the near future, you may also refer to the Client Extranet to review your payment history.

What forms of payment do you accept?
FBP accepts credit cards, automatic withdrawal, money orders, and checks.

  1. Money Orders & Checks: All money orders and checks should be mailed directly to Harleysville National Bank. Please do not include any special notes in your payment as the bank does not pass on the notes.
    P.O. Box 873 
    Valley Forge, PA 19482
  2. Automatic Withdrawal: On the first of every month, FBP will automatically withdraw your monthly payment from your checking account. In order to be elligible for automatic withdrawal you must fill out the enrollment form and fax/mail your completed enrollment form along with a voided check to FBP.
     
  3. Credit Card Payments: You may call FBP between the hours of 8:30am - 5:00pm Monday thru Friday to pay your bill by credit card. FBP accepts Mastercard, Visa, and Discover.

We do not currently accept online payments.

When are my payments due?
You can find the payment due date in the upper right hand section of the bill. Payments are due on the 25th of the month prior to the billing period. For example, October payment is due on September 25th.

Who do I contact to confirm that my payment was received?
If you would like to confirm that we have received your payment, you may contact our Client Services Department from 8:30am to 5:00pm, Monday thru Friday toll free at (866) 851-8622. You may also refer to the Client Extranet to review your payment history.

Who do I contact if I have a question about my coverage?
Feel free to contact Flexible Benefits for any questions regarding your account. You may contact us toll free at (866) 851-8622. You may also refer to your identification card for a member services phone number for your specific carrier. In the future you may also refer to the Client Extranet to review your coverage.

How do I add or terminate an employee?
You may refer to the Client Extranet to request an addition or termination of an employee. The effective date of all additions and terminations to your account is the 1st of the month. Once you have initiated the process through the Client Extranet you must do the following in order for FBP to complete your request:

  • Addition: Fill out an Enrollment Form and fax, mail, or email it to our office. Please refer to FBP's Contact Us page for contact information.
  • Termination: FBP must receive a written request to discontinue an employee’s insurance coverage. You may either fax, mail, or email this request to our office. Please refer to FBP's Contact Us page for contact information.

How can I get a quote for an alternative coverage selection?
You may refer to the Client Extranet to request a quote for the plan of your choice. You may also contact our Client Services Department between the hours of 8:30am and 5:00pm, Monday thru Friday toll-free at (866) 851-8622.

How do I change my coverage?
If you would like to upgrade or downgrade your coverage you must do so during Open Enrollment. 

If you have questions, please feel free to contact our Client Services Department between the hours of 8:30am and 5:00pm, Monday thru Friday toll-free at (866) 851-8622.

How do I update my personal information?
You may refer to the Client Extranet to update your personal information. You may also contact our Client Services Department between the hours of 8:30am and 5:00pm, Monday thru Friday toll-free at (866) 851-8622 or by emailing support@flexiben.com.

How do I register for the Client Extranet?
You must fill out the Client Extranet registration form and fax, mail, or email it to FBP; attention Systems Development. Once you have done so, FBP will contact you with your user name and password.

I forgot my Client Extranet password. What should I do?
Go to the Client Extranet Log In screen, http://client.flexiben.com/login. Below the Email and Password textboxes is a "Forgot your password?" link. Please clink on the link to reset your password.